Update to how you access and update your account

2 Factor Authentication is being applied to the Your Choice Your Home website. This is a security feature, designed to keep your details safe and protect against unauthorised access to your account.

This change will come into effect from 9am on Monday 23rd September 2024.  This means that each time you log in you will need to enter these three things:

1.  Your email address
2.  Your password
3.  After you enter your username and password a unique one-time access PIN will be generated and sent to your email address .

Further guidance and tips to help explain the process following implementation of 2 Factor Authentication to Your Choice Your Home has been sent to everyone via email (or by letter for those without an email account) so please refer to this for assistance.  If you complete an application after Monday 23rd September or cannot find your email/letter, please find the step by step guidance here. https://www.yourchoiceyourhome.org.uk/choice/uploads/YourHomeloginprocessFINAL2.pdf

We do appreciate that this will change the way in which you currently access your account and we’re sorry for any inconvenience this might cause. However, with the ever-increasing risks, we believe that this reduces the risk associated with identity theft and subsequent fraud.  If you require any assistance regarding the changes, please contact us and we will get back to anyone as soon as we can. Please note that due to an increase in contact, you may experience a slight delay in us responding but please be assured that we will get back to you.